Email verification
Check spam and the exact email entered. Request a new code if the old one expired. Use only the newest code. If delivery still fails, choose Account help in Support.
Login or 2FA
Confirm the current BeKord password, not a provider-console password. For authenticator codes, ensure the phone time is automatic and enter the current six digits. Use the account recovery workflow if you lose access.
Invitation or workspace
An invitation may be invalid, expired, revoked, or unavailable because of capacity. Ask the workspace owner for a new link. An empty account can create a workspace while enrollment capacity allows.
Messages, files, or voice
Refresh once, confirm the intended room and permissions, and check Service status. For voice, allow microphone access only for bekord.com, select the intended device, and leave/rejoin the room. Do not repeatedly upload a failing large file.
Reporting a reproducible issue
Choose Product feedback / beta testing in Support. Include device/browser, page, steps, expected result, actual result, and approximate time. Screenshots should use synthetic or redacted data.